Refund Policy - For off the rack online purchase only (not valid for in-store purchases)
We understand that sometimes things just don't work out, and we want to make sure you are completely satisfied with your purchase from our online store. Therefore, we offer a refund policy for our wedding dresses.
If for any reason you are not satisfied with your wedding dress, you may return it for a refund within 3 days of receiving it. To be eligible for a refund, the dress must be in its original condition, with all tags and labels attached.
Please note that there is a restocking fee of 5% off the purchase price before tax. This fee helps cover the cost of processing and preparing the dress for resale.
To initiate a refund, please contact our customer service team within the 3-day window. Our team will provide you with instructions on how to return the dress, and once we receive and inspect the item, we will issue a refund to your original method of payment.
Please keep in mind that we cannot accept returns or issue refunds for dresses that have been altered or customized in any way, or for dresses that are not in their original condition.
We strive to provide the best possible service to our customers, and we hope that our refund policy provides you with peace of mind when shopping with us. If you have any questions or concerns, please do not hesitate to contact our customer service team.
8611 Weston Road #10 & 11 Woodbridge, Ontario L4L 9P1
Telephone: (905) 265-8125